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Five9 CX Marketplace Adds Aceyus Data Management Platform
The call center is a place of many moving parts, often in the form of customer support, telephony, messaging, CRM, recording and analytics, workforce management and more. Increasingly, contact centers are turning to large contact center aggregators who make these solutions available and guarantee interoperability.
The Five9 CX Marketplace, one such aggregator, has a new solution as of this week. Customer experience, reporting and analytics company Aceyus (News - Alert) is the latest addition to the marketplace thanks to its announcement of an expanded partnership with cloud contact center solutions provider Five9. The partnership authorizes Five9 (News - Alert) to resell Aceyus VUE, a software solution that delivers complete data aggregation to help contact center agents increase productivity, improve customer experience, and pinpoint trends to improve employee experience.
Aceyus VUE eliminates data silos, integrates multi-domain solutions as well as addressing hierarchy, BI, and AI visualization needs for enterprise businesses. The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
Its availability in the Five9 CX Marketplace makes it easier for businesses to integrate the Aceyus VUE solution with the Five9 Intelligent Cloud Contact Center. Aceyus and Five9 already have numerous deployments in place around the globe that accommodate agent seats numbering in the tens of thousands.
"The scalability and adaptability of Aceyus VUE makes it an optimal data-management platform for Five9 to feature in its CX Marketplace," said Mike Ary, Aceyus' CEO, president and cofounder.
The Aceyus solution will help contact centers have better visibility into their critical operations data.
Edited by Erik Linask
