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Verint Updates Compliance Recording Integration with Microsoft Teams
With the twenty-first century proliferation of communications channels for customer support, heavily regulated organizations, such as financial and healthcare institutions and government agencies, are finding it onerous to manage the complexities of regulatory compliance across all possible communication modes. Many of these companies operate under monitoring and reporting legislation designed to protect consumers and prevent data breaches. With each new channel of communications, the burden grows exponentially, and a do-it-yourself approaches leave companies exposed to fraud, litigation and government fines.
Customer engagement company Verint (News - Alert) has mad the latest version of its compliance recording integration with Microsoft Teams available to help those companies. Verint Interaction Recording, which was certified for Microsoft (News - Alert) Teams in October, helps companies in highly regulated businesses to manage the complexities of compliance across all the communication modes used in Microsoft Teams calls and meetings. Verint Interaction Recording centrally captures, stores, retrieves, and analyzes Teams voice calling, chat, screen sharing, video conferencing, and other modes of collaboration across front, middle, and back-office environments.
“The combination of hybrid work, complex compliance regulations and increased adoption of collaboration platforms like Teams creates the perfect storm for organizations to have to manage and make sense of the multitude of interactions and communications streams being used in highly regulated industries,” said Verint’s David Singer, vice president of go-to-market strategy. “Verint Interaction Recording helps organizations leverage the latest digital collaboration channels while enabling them to take a total quality approach and ensure compliance with industry regulations and international banking standards.”
Part of the Verint Customer Engagement Platform, Verint Interaction Recording enables captured Teams interactions to be managed in a single application – together with data from other sources – by Verint Engagement Data Management (EDM) and stored in the Verint Engagement Data Hub. Verint EDM consolidates and harmonizes customer interactions from a wide variety of Verint and third-party sources, as well as historical archives. The EDM solution brings together the management of disparate interaction data into one application and breaks down the data silos that complicate data management, governance, and compliance. This helps data analysis reveal new insights from the comprehensive, cohesive, and holistic view of customer engagement that is held in the Engagement Data Hub.
Edited by Erik Linask
