Workforce Management Featured Article
Verint Intelligent Interviewing Solution Receives Accolades
Each year, analyst group Frost & Sullivan (News - Alert) presents its North American Employee Engagement in the Contact Center Industry evaluation. It bestows awards for recognition of excellence in best practices for companies at the forefront of innovation and growth in their respective industries. These companies consolidate their leadership positions by innovating and creating new products, solutions, and services that meet ever-evolving customer needs. By strategically broadening their product portfolios, leading companies advance the overall market.
This year, customer engagement company Verint (News - Alert) announced that its Verint Intelligent Interviewing solution was recognized by Frost & Sullivan for customer value leadership.
Verint Intelligent Interviewing is a component of Verint Workforce Management and delivers an online interviewing capability that effectively identifies candidates who are more likely to exceed key performance indicators and stay longer in their roles. The solution is engineered to drive candidates through the recruitment process in its entirety and aggregate the necessary data for the optimal hiring decision. Using advanced AI and predictive analytics, Verint Intelligent Interviewing helps assess the skills needed and promotes engagement with candidates earlier in the hiring process to gauge aptitude to ensure job satisfaction and success. This is critically important to contact centers that require language proficiency, engagement, enthusiasm, empathy, and alertness among other “soft” skills needed to deliver exceptional customer experience.
“Verint Intelligent Interviewing is a solid example of superior price-performance value in an employee engagement solution,” said Nancy Jamison, senior industry director information communication technologies for Frost & Sullivan. “It targets a significant, yet largely unaddressed cost contributor in the contact center industry, which is mastering the intricacies of successfully hiring candidates that are the best fit for the position in the first place as preventative churn management.”
Tools such as this have never been more important, which a global talent crisis that has employers competing for top talent in contact center and other markets. Verint’s Intelligent Interviewing can help businesses get a jump on the competition and hire the best talent for their needs.
Edited by Erik Linask
