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Jayashree Adkoli

Jayashree Adkoli is a professional freelance writer covering technology. She holds a bachelor’s degree in electronics and communication from Vishveshwaraiah Technological University, as well as a certification in Web applications using JAVA from NIIT, India. Her IT skills include programming languages C, C++ and Core JAVA, as well as experience using Adobe FrameMaker8, Adobe Photoshop and Microsoft Office. She has worked as a Test Engineer at Ananth Technologies Limited and as a Project Scientist at Karnataka State Remote Sensing Application Center.

 

 

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

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  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

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