Norwalk, Conn. Dec. 9, 2013: TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, announced today that Workforce Management Resource, sponsored by Monet Software, has been launched as the newest addition to the TMC program. 

Workforce Management Resource is designed for decision-makers from contact centers seeking information regarding effective workforce management solutions in the call center. Visitors to Workforce Management Resource can find valuable information via feature articles, industry news, whitepapers, videos and e-demos.

Workforce Management Resource can be found at: http://www.workforcemanagementresource.com 

Monet Software provides a suite of cloud-based software solutions for the call center that are affordable and easy to use. Offerings ranging from workforce management, call recording, quality assurance, screen capturing and performance management, making it easy to improve service levels while reducing costs in the call center.

“Monet Software, the leader in cloud-based workforce optimization, is pleased to join forces with TMC, the premier media outlet for communications and technology,” commented Chuck Ciarlo, President and CEO at Monet Software. “The combination of TMC’s credibility and expertise and Monet’s industry experience will deliver a constant stream of best practices, news and tips to contact centers around the globe, helping them to more effectively use the latest technologies to deliver exceptional customer experiences..”

 “TMC welcomes Workforce Management Resource to our program,” stated TMC President Dave Rodriguez (News - Alert). “Monet Software is a well-respected provider of cloud-based call center solutions that shares our vision of advancing new technologies. Our program is a powerful community-building vehicle assisting our partners in building their brands, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”

TMC is the leading website for communications and technology professionals. TMCnet is visited by two million unique monthly visitors and generates more than 60 million page views every month.

About TMC Online Communities

TMC Online Communities are news-generated, content-rich sites that position companies as leading “go-to resource” for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients. To learn more about the Online Community program, please contact client services inquiry@tmcnet.com or call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About Monet Software

Monet Software is a global provider of cloud-based workforce optimization software solutions for call centers. Monet’s solution, Monet WFO Live, is an affordable and easy to use call center optimization software solution which includes workforce management, call recording, quality assurance, screen capturing and performance management. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software. For more information about Monet Software, please go to www.monetsoftware.com or subscribe to our blogs about Workforce Management and Call Recording.

TMC Contact:
Stefania Viscusi
Assignment Desk Editor
Tel: 203-852-6800
Fax: 203-853-2845
sviscusi@tmcnet.com 
www.tmcnet.com

Monet Software Contact:
310-207-6800
press@monetsoftware.com