The Future of Workforce Management Technology Introduced
February 06, 2007
By Stefania Viscusi, Assignment Desk, Content Management
Continuing with their efforts to offer Workforce Management solutions that are an alternative to expensive premise-based systems, Left Bank Solutions announced today a virtual alternative, with the upcoming release of Monet WFM Live.
Scheduled to be released sometime in mid-2007, the solution is a multi-tenant pure web-based Workforce Management (WFM) solution and features all the functionality of the Monet WFM solution along with additional advantages including a new multi-tenant architecture platform.
With the solution, there is no longer a need for service providers to have dedicated equipment or software licenses at each location as they sell new services and allows access to Monet's features from anywhere in the world.
The company is deeming the solution, "the future in workforce management technology" And with the new capabilities presented by the all web-based solution, it could just be the best answer to keeping up with the constantly changing and demanding workforce.
Charles Ciarlo, Left Bank Solutions' president and CEO commented in a statement, "This solution is attractive to service providers and customers alike because they gain access to best-of-breed WFM technology that easily integrates with existing service applications and without the large expenses that typically delay implementation."
According to a news release, new features of Monet WFM Live include, improved and easier management of tenant processes and other features, "secured continuous real-time data transfer" capabilities as well as a "comprehensive set of web services (API) designed to address all major integration needs into ACD
systems and 3rd party applications for HR, CRM, ERP, payroll, call recording/QM, analytics, and other systems."
systems and 3rd party applications for HR, CRM, ERP, payroll, call recording/QM, analytics, and other systems." The news release also notes that the solution will be available for on-premise and Software as a Service (SaaS (News - Alert)) deployments and will answer specifically to the needs of hosted service providers looking to improve and enhance their data centers. Sprint, Verizon/MCI, TELUS, Salesforce.com (News - Alert), and Oracle are among those mentioned.
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
