Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

Workforce Management Featured Article

February 28, 2012

Apple's iCloud: 25 Million Users per Month and Growing


By Amanda Ciccatelli, Workforce Management Web Editor

Apple (News - Alert) has almost grown to become the most powerful company in the world as more and more people begin to share music and photos across Apple gadgets and additional information in even more places with iCloud. There may be an overwhelming amount of information being shared through the cloud and between Apple products, but iCloud has a positive impact on workforce management within businesses worldwide.


CEO Tim Cook explained in a Forbes.com article that the process syncing up content across all “i-things” had become a hair-pulling exercise. In the last two to three years, we have relied on multiple devices to live our daily lives. It’s no longer a great customer experience to have to sync your iPad to your Mac and then your iPhone (News - Alert) to your Mac and then re-sync your iPad to your Mac,” said Cook.

Cook revealed the latest in a recent series of performance metrics from Apple that are shocking: iCloud recognizes the Mac or PC as just another device and now your life is a lot easier. Apple has 100 million users of iCloud and just launched it in October. This equals 100 million iCloud users in four months, or about 25 million per month, which is almost totaling one million new iClouders every single day.

The impact from the iCloud is profound. It is impossible to understate the gravitational impact Apple has on its own industry, on its customers, and within workforce management of businesses worldwide. The music business, the book business, the media business, iPads in hospitals, and the demise of Kodak (News - Alert) are a few examples of how it can change the world.

iCloud is attractive to workforce management companies such as industry leader Monet Software. Users like Monet find the iCloud easy to use and they enjoy its strong scalability, that it allows for instant set up of an account, and is low in cost as well as low risk. The same principles are true for enterprise software in the cloud. The iCloud could improve inventory management as well as regarding the truth throughout operations within your business. Apple’s extraordinary success with iCloud could change the thinking of many CEOs and other business leaders who until recently harbored some reservations about the riskiness of cloud computing to their businesses.

If you are in the process of selecting new call center software or are not getting the value you expected from your current software, think about how the cloud-based model could be the right alternative for your call center.




Edited by Carrie Schmelkin



SHARE THIS ARTICLE

Tweet
Share


HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2025 Copyright. Ph: (800)-243-6002 (203)-852-6800 | Contact TMC