County Council Selects Verint to Improve Engagement

The cloud era is upon us, and it’s making its mark felt from Main Street to MLK BLVD, municipal to commercial. The benefits are undeniable, and are spanning the globe, supporting workforces and driving results.

The Hertfordshire County Council recently announced the selection of Verint’s (News - Alert) government and public sector portfolio, making the management of government services easy for employees and citizens.

“We are so impressed with the way the technology provides a modern, automated and more user-friendly way for citizens to navigate the portal and for staff to help expedite requests through an employee desktop that come through the contact center. The system was designed from the customer perspective, and it gives citizens the flexibility to transact with the council through the channel of their choice, with or without assistance, for a range of county government services,” said Michael Francis, head of customer services, Hertfordshire County Council.

Verint and long-time partner Serco Group provided the county council with a modernized user portal and employee desktop to deliver citizens and staff a user-friendly experience enabling the council the ability to offer improved access to government services, improve business processes and enhance citizen engagement.

“This new, modern citizen engagement solution boasts enhanced features for the council and a more intuitive interface for both citizens and staff,” says Verint’s David Moody, vice president and general manager, government and public sector. “It’s great to see the council make citizen engagement a top priority with the launch of this new cloud-based solution, one that simplifies and automates complex processes, yet provides a sophisticated interface that streamlines citizen requests – end to end.”

The council is selecting a leader in the workforce management space, and in doing embracing the digital age.

Is your contact center cloud-powered and prepared for what the future may hold?

Edited by Maurice Nagle

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