Workforce Management Featured Article
CXone Agent for Salesforce Sees Enhancement
The contact center is certainly a customer service hub, but also a key tool to sales. This touchpoint offers the opportunity to add value to any customer relationship, so the proper components are critical to ensure bottomline success.
NICE inContact announced improvements to the CXone Agent for Salesforce, empowering omnichannel experiences. The CXone is able to provide a unified interface bringing together CRM, WFO and more.
The newly unveiled functionality for CXone Agent for Salesforce enables agents to interact with 25 people simultaneously, as with a single click the conversation can begin. The user-friendly interface means less training with more productivity, agent training is contextual and personalized.
Now, CXone Agent for Salesforce supports global-carrier voice and intelligent routing engine, promising higher quality interactions, faster resolution and satisfied customers.
“Today’s customers expect only the best from each and every brand they interact with, every time. NICE inContact is excited to announce further enhancements to our integration with Salesforce, to deliver great customer experiences,” said Paul Jarman, NICE inContact CEO. “CXone Agent for Salesforce new native interface for Salesforce helps power easier and more convenient experiences for both agents and customers alike, helping contribute to increased satisfaction and loyalty.”
Workforce optimization is crucial to enhancing contact center operations. While customers certainly are the target of attention, agents deserve the same type of support.
What’s in your contact center?
Edited by Maurice Nagle
