Workforce Management Featured Article
Noble Named Market Share Leader for Seventh Straight Year
While the buzz surrounding the omnichannel contact center is gaining in decibels it’s important to remember that at the end of the day, the phone is old faithful. Outbound dialing systems play a critical role for businesses, and Frost & Sullivan recently shared some market insight.
Frost & Sullivan honored Noble Systems (News - Alert) with a 2019 Market Share Leadership Award for the North American Outbound Dialing Systems market. This marks the seventh year in a row Noble has earned the market leader ranking.
“Noble Systems’ seventh successive year as the leader in the Outbound Dialing Systems market is a significant achievement. Successful companies in this market have moved beyond transformed outbound offerings into interactive and proactive customer contact solutions that are integrated with all areas of customer contact, while improving dialing algorithms and providing solutions that address government regulations on consumer protection and privacy,” said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan (News - Alert).
The Frost & Sullivan accolade is bestowed to companies illustrating excellence in staking claim to highest industry market share. Noble’s robust portfolio of solutions providing omnichannel employee and customer experiences, tireless innovation and strategic initiatives put the contact center solution provider above the pack.
“Noble Systems continues to shine in terms of offering proactive and interactive outbound solutions, but also has staked a solid reputation on offering a complete ,integrated portfolio of customer contact applications, with its analytics, AI, workforce engagement and gamification offerings. These solutions enable customers to take their contact centers to the next level in terms of customer and employee satisfaction, resulting in the downstream benefits of reduced employee and customer churn and increased revenue and brand loyalty,” Jamison continued.
What’s in your contact center?
Edited by Maurice Nagle
