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Contact Center Solution Provider 3CLogic Announces Series B
At a time when innovation is attempting to curb the coronavirus appetite, businesses around the globe are embracing digital transformation to continue to engage customers and communicate with colleagues.
3CLogic (News - Alert) announced a $9 Million Series B financing led by Capitan Investment Partners and True Blue Partners. 3Clogic will leverage the influx of funds to assists global expansion, targeting Global 2000 enterprises working toward contact center and customer service transformation.
“We are pleased to join 3CLogic’s existing investor syndicate and lead this round”, states Tony Rickert, Capitan Managing Partner. “We have been following the company for some time and are impressed with the team and their go-to-market strategy. 3CLogic is right in the middle of some of the most important business under-currents: Digital Transformation, AI, Voice and speech analytics.”
With transformation a key focus for the enterprise, bringing together all customer service workflows across channels. This is one of primary drivers of 3CLOgic’s 2019 success, touting enterprise revenue growth of 125 percent.
“Today organizations are seeking to maximize the performance of their agents by automating repetitive and manual tasks, so that they may focus on more complex or critical customer or employee needs”, explains Denis Seynhaeve, CEO at 3CLogic. “Digital channels and workflows are a key part of that strategy, but voice remains a vital piece of the customer engagement layer when those digital or self-service options prove insufficient. The current COVID-19 crisis is making painfully clear the important role human interactions play within the customer service value chain,” he concluded.
Customer service and support is central to an organization’s success, I would argue more so now than ever. As with so many questions and so much uncertainty, it’s nice to know companies customers have been doing business with long term are doing what they can to maintain these relationships.
Edited by Maurice Nagle
