Workforce Management Featured Article
Noble Accelerates Contact Center Transition Home
No man (or woman) is an island – even during a global pandemic caused quarantine. Disconnected teams lead to disarray and quickly devolve into chaos. Employee engagement is critical, especially in the contact center.
Noble Systems (News - Alert) announced it can deploy Noble Contact Center Remote within 48 hours, assisting businesses with a rapid transition to a work from home environment.
"The current pandemic has had a profound impact on business around the world, causing organizations to have to quickly adjust, adopt new practices, and find different ways to get the job done while still providing a positive customer experience," said Chris Hodges, SVP sales and marketing.
The enterprise-class cloud contact center solution provides ACD, IVR, recording, and more. Noble promises 100% uptime, no hardware requirements and a robust gamification suite driving agents to improve performance through coaching, communication and collaboration. Each agent is targeted wuth personalized training to work on skills while on or off the clock.
"Noble's Cloud Contact Center is designed to give companies exactly the type of flexibility they need to respond to these new challenges, and our service level reliability is unmatched in the industry. Adding the power of Gamification to keep your team connected even when they are far apart can help companies make the transition easier, helping employees stay engaged and productive in the midst of a distracting time."
The contact center is the front line for customer service, and as COVID-19 is illustrating, the cloud keep operations in tune – and agents engaged.
Is your contact center in the cloud?
Edited by Maurice Nagle
