Home
latest content
Featured Articles
Latest News
Resources
E-Book:
The Benefits of Workforce Management Explained to My Boss
Infographic:
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Infographic:
Forecasting Trends In The Contact Center
Contact Us
RSS Feeds
Home
Featured Articles
Latest News
Resources
E-Book:
The Benefits of Workforce Management Explained to My Boss
Infographic:
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Infographic:
Forecasting Trends In The Contact Center
Contact Us
RSS Feeds
Featured Columnist
Allison Boccamazzo
Allison Boccamazzo is a Content Producer whose marketing and journalism background spans from online media to blogs to copy writing to newspapers to magazines to literary journals. She takes pride in her ability to always have her finger on the pulse when it comes to upcoming trends and industry insights. This has enabled her to continuously bring fresh perspective to her clients with regards to marketing strategies and SEO best practices. Most notably, she has increased several clients’ Google rankings from N/A to within the top 10, as well as maintained many clients’ No. one Google rankings. Allison excels at stellar client communications and establishes successful, positive working relationships with her clients – from startups to veterans. Some of her previous clients include Panasonic, Compuware Corporation and GFI Software. In the past, she has also contributed to HGTV Magazine and Hartford Faith and Values. Allison earned a Bachelor’s Degree in Writing and Mass Communications from Assumption College.
Latest Articles
CONTRIBUTOR'S HOME
CALL FOR CONTENT
Case Studies
Success Story: The Human Services Agency of San Francisco
Success Story: Club Med
Success Story: GECU Credit Union
DEMOS
How to monitor schedule adherence in real-time with Monet WFM
More accurate forecasting of call volumes and agent workloads with Monet WFM
How to create more efficient call center schedules with Monet WFM