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Cassandra Tucker graduated from the University of Bridgeport in 2013 with a B.S. in English. She has had numerous editorial internships including an internship at Ladies’ Home Journal in New York City as well as multiple proofreading and copyediting internships. Cassandra has a love for reading, writing and her cats.

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The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling

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