Home
latest content
Featured Articles
Latest News
Resources
E-Book:
The Benefits of Workforce Management Explained to My Boss
Infographic:
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Infographic:
Forecasting Trends In The Contact Center
Contact Us
RSS Feeds
Home
Featured Articles
Latest News
Resources
E-Book:
The Benefits of Workforce Management Explained to My Boss
Infographic:
The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
Infographic:
Forecasting Trends In The Contact Center
Contact Us
RSS Feeds
Featured Columnist
Ken Briodagh
Ken Briodagh is a storyteller, writer and editor with about two decades of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars. In previous lives, he’s been a short order cook, telemarketer, medical supply technician and mover of the bodies at a funeral home. Most of his exploits are either exaggerated or blatantly false and no one can prove otherwise. He lives in Connecticut with his family and the dogs. The dogs usually miss him when he’s away.
Latest Articles
CONTRIBUTOR'S HOME
CALL FOR CONTENT
Case Studies
Success Story: The Human Services Agency of San Francisco
Success Story: Club Med
Success Story: GECU Credit Union
DEMOS
How to monitor schedule adherence in real-time with Monet WFM
More accurate forecasting of call volumes and agent workloads with Monet WFM
How to create more efficient call center schedules with Monet WFM