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Mandi Nowitz

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Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling

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Success Story: Club Med
Success Story: GECU Credit Union

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How to monitor schedule adherence in real-time with Monet WFM
More accurate forecasting of call volumes and agent workloads with Monet WFM
How to create more efficient call center schedules with Monet WFM

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Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.