Workforce Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Workforce Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Workforce Management
    • Infographic: Forecasting Trends In The Contact Center
  • Contact Us
  • RSS Feeds

Workforce Management Featured Article

April 10, 2012

WilcoHess Chooses Workforce Management Solution for Improved Productivity


By Amanda Ciccatelli, Workforce Management Web Editor

An operator of more than 400 convenience stores, travel plazas, and restaurants in southeastern U.S., WilcoHess recently selected a workforce management solution from Kronos (News - Alert) Incorporated, provider of workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Kronos will enable the services chain to further enhance customer and employee satisfaction.


WilcoHess selected the Kronos time and attendance, absence management, and HR and payroll applications to standardize workforce management processes across all locations. Employees will use Kronos, helping the organization further control labor costs, minimize compliance risk, and improve productivity.

Malysa O’Connor, director, services and distribution practice group, Kronos said, “A standardized workforce management solution is important in a services environment as these organizations need to address geographically dispersed workforces, different pay rules, and changing service requirements.”

Kronos will enable WilcoHess to more effectively control costs by reducing overtime through consistent application of pay rules; eliminating third-party HR vendors for functions such as benefits; and enhancing accuracy of the overall payroll process. WilcoHess selected Kronos for two main reasons, including ease of software ownership and the sophistication of the products.

“Kronos has proven that technology innovation can make business applications easy to own and easy to use. With Kronos, we will be poised to more effectively control costs and improve employee satisfaction. In a services environment, both of these factors impact customer satisfaction, which is our number-one priority,” said Michele Norwood, vice president of human resources at WilcoHess, in a statement.

Prior to Kronos, WilcoHess had four timekeeping systems and the HR department needed to run various reports across multiple systems to ensure compliance with corporate, federal, state, and other labor laws and regulations. Now, through a single, standardized Kronos solution, WilcoHess will significantly improve its time and attendance reporting, and complete automation of the process will help minimize compliance risk.




Edited by Carrie Schmelkin



SHARE THIS ARTICLE

Tweet
Share


HOME

CALL FOR CONTENT




Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage

Contact Center Forecasting and Scheduling Best Practices

7 Tips for More Effective Contact Center Scheduling


Case Studies

  •  Success Story: The Human Services Agency of San Francisco
  •   Success Story: Club Med
  •  Success Story: GECU Credit Union

DEMOS

  • How to monitor schedule adherence in real-time with Monet WFM
  • More accurate forecasting of call volumes and agent workloads with Monet WFM
  • How to create more efficient call center schedules with Monet WFM

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • CALL CENTER SCHEDULING

WORKFORCE MANAGEMENT

Cloud-based Workforce Management (WFM) software from Monet Software helps call centers streamline forecasting, scheduling and agent adherence, resulting in improved service levels and better cost management.

Powered By Technology Marketing Corp. © 2025 Copyright. Ph: (800)-243-6002 (203)-852-6800 | Contact TMC