WilcoHess Chooses Workforce Management Solution for Improved Productivity
By Amanda Ciccatelli, Workforce Management Web Editor
An operator of more than 400 convenience stores, travel plazas, and restaurants in southeastern U.S., WilcoHess recently selected a workforce management solution from Kronos (News 
- Alert) Incorporated, provider of workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Kronos will enable the services chain to further enhance customer and employee satisfaction.
WilcoHess selected the Kronos time and attendance, absence management, and HR and payroll applications to standardize workforce management processes across all locations. Employees will use Kronos, helping the organization further control labor costs, minimize compliance risk, and improve productivity.
Malysa O’Connor, director, services and distribution practice group, Kronos said, “A standardized workforce management solution is important in a services environment as these organizations need to address geographically dispersed workforces, different pay rules, and changing service requirements.”
Kronos will enable WilcoHess to more effectively control costs by reducing overtime through consistent application of pay rules; eliminating third-party HR vendors for functions such as benefits; and enhancing accuracy of the overall payroll process. WilcoHess selected Kronos for two main reasons, including ease of software ownership and the sophistication of the products.
“Kronos has proven that technology innovation can make business applications easy to own and easy to use. With Kronos, we will be poised to more effectively control costs and improve employee satisfaction. In a services environment, both of these factors impact customer satisfaction, which is our number-one priority,” said Michele Norwood, vice president of human resources at WilcoHess, in a statement.
Prior to Kronos, WilcoHess had four timekeeping systems and the HR department needed to run various reports across multiple systems to ensure compliance with corporate, federal, state, and other labor laws and regulations. Now, through a single, standardized Kronos solution, WilcoHess will significantly improve its time and attendance reporting, and complete automation of the process will help minimize compliance risk.
Edited by Carrie Schmelkin
