In order to meet the goals of a call center, enterprises must rely on workforce management because without proper workforce management tools to identify and correct weaknesses in the call center, agent approach to interactions business could be lost.
TimeLink, a premier provider of enterprise workforce management and data collection hardware solutions will be participating in the Oracle (News - Alert) HCM Users Group (OHUG) 2012 Global Conference from June 18-22, in Las Vegas.
With so many organizations looking to leverage the benefits associated with implementing workforce management solutions, OHUG will provide TimeLink the opportunity to address every aspect of the workforce management process including time and attendance, workforce scheduling, absence management, labor planning, employee and analytics.
TimeLink provides enterprise workforce management software and data collection hardware solutions that help organizations plan, schedule, manage, and engage with their workforce. The company delivers an integrated and open Web solution set that includes: data collection, time and attendance, workforce scheduling, absence management, labor planning, employee self-service, and analytics. TimeLink helps organizations control labor costs, mitigate compliance risks, streamline workforce management processes, and maximize workforce productivity through its solutions.
“The Oracle partnership represents our deep commitment to Oracle and demonstrates our alignment with PeopleSoft Enterprise and Oracle E-Business Suite in delivering compelling and complementary solutions that create value for our joint customers,” said TimeLink’s CEO and President Ed Rizzo in a statement.
At OHUG, attendees will experience the latest innovations in enterprise workforce management and time collection. TimeLink, an Oracle certified partner is looking forward to demonstrating how organizations across a wide-range of industries can more effectively plan, schedule, manage, and engage with their workforce.
Melissa Whalen from the University of Missouri Systems, one of TimeLink’s customers, will be presenting “Workforce Integration with Oracle Applications" on Wednesday, June 20 2012 from 2:45- 3:45 p.m. in Montego D to demonstrate how they are currently using TimeLink to leverage their Oracle investment.