Workforce Management Featured Article
CXone@home Now Includes Workforce Optimization and Engagement
All businesses are facing a transition, but let’s put the spotlight on the contact center for now. The shift virtual is creating a new paradigm that introduces new challenges when it comes to engaging a remote workforce, spurring operations forward. The contact center is used to being on the front lines, but today that takes on a new meaning,
NICE inContact announced an expansion to the CXone@home package to now include Workforce Optimization (WFO) and engagement capabilities to drive agent productivity while supporting the new norm of working from home.
“Almost all businesses and government entities around the globe are dealing with changes in their contact centers due to the COVID-19 outbreak,” said Paul Jarman, CEO NICE inContact. “Contact center leaders are looking for continuity and the ability to serve their customers in a very dynamic environment in their day to day operations. Moving to the cloud with CXone is a fast, reliable and flexible approach with a sustainable and flexible system to address their needs both now and in the long run.”
In selecting the CXone@home, deployment is rapid and transition and smooth within a 48 hour window. Businesses can take the platform for a 60 day test drive with no cost, no commitment. The contact center solution promises elastic scaling, compliance with screen and voice recording tools as well as addressing staffing and SLA adherence.
Is your contact center in the cloud, yet?
Edited by Maurice Nagle
