Workforce Management Featured Article
NICE inContact, Zendesk Offer Remote Contact Center Bundle
The customer service community has weathered the COVID-19 storm well. An already complex array of people, processes and technology coming together, the contact center is taking WFH and the new working norm in stride.
NICE inContact announced a partnership with Zendesk provide businesses transitioning operations due to the coronavirus pandemic access to the NICE inContact CXone@home with the Zendesk Support Suite as well as the Zendesk Remote Support Bundle.
“Flexibility and adaptability have never been more important for businesses,” said Paul Jarman, CEO, NICE inContact. “Customer needs are changing almost daily, so it’s important that agents have access to all the relevant customer information along with the tools to support customers quickly and efficiently. Our partnership with Zendesk ensures that agents have a full view of the customer in an easy-to-use workspace.”
With the NICE inContact CXone@home, workforce optimization (WFO) and multichannel communications capabilities can be up and running in 48 hours – and is offering 60 days free for new customers.. The Zendesk integration completes the cloud contact center package
“Our partnership began earlier this year to give contact centers a complete, comprehensive view of their customers,” said David Williams, SVP & GM of Enterprise Product Strategy at Zendesk. “Together, we’re able to bring to market a timely offer that ensures that organizations can continuously provide high quality customer experiences.”
A global pandemic may be cause for concern, but operations can’t allow the COVID-19 crisis to cripple customer service operations.
Is your contact center in the cloud?
Edited by Maurice Nagle
