Workforce Management Featured Article
Israeli Startup Introduces Contact Tracing to Verint COVID-19 Solution Set
The contact center is proving quite resilient, as it seamlessly shifted gears from the physical to the virtual. Innovation is allowing a way through COVID-19 and WFH mandates. And, it will be innovation that guides society back to normalcy.
AI startup Viziblezone announced a new partnership with Verint, enabling the addition of Viziblezone contact tracing technology as a key piece of Verint’s COVID-19 operational solution. The comprehensive solution aims at assisting organizations in reopening office spaces as safely as possible.
Alan Stoddard, VP and General Manager, Verint (News - Alert) Situational Intelligence Solutions, said "We have been searching for a solution like Viziblezone's; one that is easy to use, can be easily integrated into our current COVID-19 operational solution, and that offers the maximum accuracy. We are offering the best solutions in the market today, and this will include Viziblezone's contact tracing solution."
The highly accurate contact tracing software is a mobile-based AI powered solution that leverages mobile phones that was initially developed as pedestrian protection software, and will now be critical in assisting government agencies and enterprise address the demands of the post COVID-19 world.
Gabi Ofir, CEO of Viziblezone, said "Our mission has always been to protect lives. I am happy that we were able to offer our solution to aid in the current crisis, and very pleased to have Verint as our partner in doing so.”
The Israeli startup is pairing with a preeminent customer engagement solution provider, putting the practicality of social distancing and contact tracing within a future-forward and feature rich customer engagement suite.
What’s in your contact center?
Edited by Maurice Nagle
